Refund policy

Refund & Service Policy

All services and fees are non-refundable. Due to the nature of virtual services and the allocation of time, resources, and scheduling, all purchases are final.

By purchasing any service from Brands That Bloom, you agree to the following terms:

Scheduling & Client Responsibility
Services are scheduled in advance and time is reserved specifically for your project. Clients are responsible for being fully prepared by their scheduled service date, including providing all required materials, assets, and timely communication.

Failure to provide necessary items or respond to communication prior to the scheduled service date will result in a missed service. Missed services are not eligible for a refund.

Rescheduling & Missed Services
A minimum of 72 hours’ notice is required to request a reschedule of your service.

If proper notice is not provided, the service will be considered forfeited. In such cases, a new service purchase or a rescheduling fee (determined based on the original service scope) will be required to secure a new time slot.

If a rescheduling fee is offered in lieu of full repayment of the service, the rescheduled service must be completed within 90 calendar days of the original service date. Failure to reschedule within this timeframe will result in forfeiture of the service and any fees paid.

Provider Responsibility
If Brands That Bloom is unable to complete a scheduled service, a minimum of 72 hours’ notice will be provided to reschedule. If adequate notice is not given, the client may be eligible for a full refund or reschedule at no additional cost.

Operating Hours & Additional Fees
Normal business hours are Monday through Friday, 9:00 AM to 4:00 PM EST. Services requested outside of these hours, including expedited or holiday scheduling, may be subject to additional fees.

Agreement to Terms
By submitting payment for any invoice or service, you acknowledge and agree to this policy in full.